Hybrid/In-person
Quality Management & Customer Experience
Consistent quality is what turns a service into a reputation. This programme connects quality-management principles with the design of memorable customer experiences, setting standards, measuring performance, and building a culture of continuous improvement.
What You Will Learn
- Define and apply service-quality standards across touchpoints
- Map and design customer journeys that build loyalty
- Measure satisfaction and translate feedback into action
- Drive continuous improvement within a service team
