Hybrid/In-person
Conflict Management
Tension is inevitable; escalation is not. Participants learn to read conflict early, hold difficult conversations calmly, and turn friction into workable outcomes using emotional intelligence and structured resolution techniques.business.
What You Will Learn
- Recognise the sources and early signals of conflict
- Apply de-escalation and active-listening techniques under pressure
- Lead difficult conversations toward constructive resolution
- Use mediation basics to restore working relationships
