Hybrid/In-person
Front Office Operations & Housekeeping
The engine room of hospitality. Covering the full guest cycle from reservation to departure alongside the room-readiness and cleanliness standards that underpin it, this course builds the coordination and attention to detail that guests notice most.
What You Will Learn
- Manage the guest cycle: reservations, check-in, stay, and departure
- Apply front-office procedures and effective guest communication
- Uphold housekeeping standards for cleanliness, safety, and presentation
- Coordinate smoothly between front-of-house and housekeeping
